FAQs

Q: Header says for large dog, then reading on says small, medium, large. which is it?
A: Hi dear, the collar length is adjustable to fit your dog's neck, you can get a minimum collar length of 7.8 inches, and a maximum collar length of 24.4 inches.If your dog's neck size is between 7.8-24.4 inches, this collar will fit well. And the recommended dog weight is 10-110lbs. If there is any further question, please please feel free to contact us via service@delupet.com

Q: Shock level?? Also i can not get the collar to stay tight. Once my dog starts running around my yard it gets bigger on him
A: Hi, it is after service team from DeluPet. For the quesion 1, you can ajust the shock level on the right side of remote.For the quesion 2, you can slide and thread the strap into the hole of the buckle to fix the collar length, we attached a video for how to fix. If it is still useless, contact us via service@delupet.com , we will deal with your issue within 24h.